Privacy Policy
Last Updated: May 2026
Privacy Policy
Zeno Labz, LLC (“Zeno Labz,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit zenolabz.com, purchase our products, contact us, use our website features, or interact with our services.
This Privacy Policy is intended to describe our practices in a clear and transparent way. Depending on where you live, you may have additional rights under applicable privacy laws.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We collect personal information in the following ways.
Information You Provide to Us
We may collect information that you provide directly, including:
• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Account information, if account features are available
• Customer support messages
• Survey, feedback, or product experience information that you choose to provide
• Any other information you voluntarily submit through forms, email, checkout, support, or account features
Payment Information
Payments are processed by Stripe or another authorized payment processor. We do not store your full credit card number, card security code, or complete payment credentials on our servers.
We may receive limited payment-related information from our payment processor, such as payment status, transaction identifiers, billing details, the last four digits of a payment card, and fraud or risk signals needed to complete and protect the transaction.
Website and Analytics Information
When you visit our website, we may collect technical and usage information, including:
• IP address or approximate location information
• Browser type and version
• Device type
• Operating system
• Referring website or source
• Pages viewed
• Time spent on pages
• Date and time of visits
• Interactions with website features
• Cookie and analytics identifiers
We use Google Analytics to help us understand how visitors use our website and to improve the performance, design, and content of our services.
Cookies and Similar Technologies
Cookies are small files stored on your browser or device. We use cookies and similar technologies for website functionality, analytics, and performance improvement.
Google Analytics may use first-party analytics cookies, such as _ga, _ga_<container-id>, _gid, or similar identifiers. These cookies help us understand website traffic, usage patterns, and user interactions.
We do not use cookies to sell your personal information. We do not use third-party advertising cookies for cross-site behavioral advertising unless we clearly disclose that practice and provide any required choices.
2. How We Use Information
We use personal information for the following purposes.
To Provide and Operate Our Services
We use information to:
• Process and fulfill orders
• Confirm purchases
• Arrange shipping and delivery
• Provide account access, if applicable
• Respond to customer service requests
• Manage returns, refunds, exchanges, and warranty-related requests
• Maintain website functionality and security
To Communicate With You
We may use your information to:
• Send order confirmations
• Send shipping and delivery updates
• Respond to questions or support requests
• Provide important notices about your order, account, product, or our policies
• Send administrative or transactional messages
To Improve Our Website and Products
We may use information to:
• Understand how visitors use our website
• Improve website layout, speed, content, and usability
• Evaluate product interest and customer experience
• Improve our products, services, and support workflows
• Debug errors and protect website performance
For Marketing, Only Where Permitted
We may send promotional emails or product updates if you have opted in or where otherwise permitted by law. You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.
We will continue to send transactional or administrative emails when necessary, such as order confirmations, shipping updates, account notices, or legal notices.
For Security, Fraud Prevention, and Legal Compliance
We may use information to:
• Detect and prevent fraud
• Protect our website, systems, customers, and business
• Enforce our terms and policies
• Comply with applicable laws, regulations, tax obligations, legal processes, or government requests
• Establish, exercise, or defend legal rights
3. How We Share Information
We do not sell your personal information.
We share personal information only as needed for the purposes described in this Privacy Policy.
Service Providers
We may share information with trusted service providers that help us operate our business, including:
• Payment processors
• Shipping carriers and fulfillment partners
• Cloud hosting and infrastructure providers
• Website analytics providers
• Email and communication providers
• Customer support tools
• Security, fraud prevention, and monitoring providers
• Professional advisors, such as attorneys, accountants, and compliance consultants
These providers may access personal information only as needed to perform services for us and are expected to protect that information.
Payment Processors
When you make a purchase, payment information is transmitted to Stripe or another authorized payment processor. Payment processing is handled according to the processor’s own privacy and security practices.
Stripe’s privacy policy is available here:
Shipping and Fulfillment Partners
We may share your name, shipping address, contact information, and order details with shipping carriers or fulfillment partners so they can deliver your order and provide delivery updates.
Analytics Providers
We use Google Analytics to understand website traffic and usage. Google may process analytics information according to its own policies.
Information about how Google uses data from sites and apps that use its services is available here:
https://www.google.com/policies/privacy/partners/
You can also learn about the Google Analytics opt-out browser add-on here:
https://tools.google.com/dlpage/gaoptout
Legal, Safety, and Business Purposes
We may disclose personal information if we believe it is reasonably necessary to:
• Comply with a law, regulation, subpoena, court order, or legal process
• Respond to lawful requests from government authorities
• Protect the rights, safety, and property of Zeno Labz, our users, or others
• Investigate fraud, security incidents, or misuse of our services
• Enforce our agreements or policies
Business Transfers
If Zeno Labz is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction, personal information may be transferred or disclosed as part of that transaction. If required by law, we will provide notice or obtain consent before personal information is transferred in a way that materially changes how it is used.
4. Cookies and Your Choices
When you first visit our website, you may be presented with a cookie banner or similar consent tool. Where required, non-essential analytics cookies will not be placed unless you allow them.
You can control cookies in several ways.
Cookie Banner
You may accept or decline non-essential cookies through our cookie banner, where available.
Browser Settings
Most browsers allow you to block, delete, or limit cookies. If you disable cookies, some website features may not work as intended.
Google Analytics Opt-Out
You can opt out of Google Analytics by using Google’s browser add-on:
https://tools.google.com/dlpage/gaoptout
5. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information. These rights may include:
• The right to know what personal information we collect, use, disclose, or share
• The right to access personal information we hold about you
• The right to correct inaccurate personal information
• The right to request deletion of personal information
• The right to request a portable copy of certain personal information
• The right to opt out of marketing communications
• The right to opt out of certain types of targeted advertising, sale, or sharing, where applicable
• The right to limit certain uses of sensitive personal information, where applicable
• The right not to be discriminated against for exercising privacy rights
To exercise your rights, contact us at:
We may need to verify your identity before fulfilling your request. We will respond within the timeframe required by applicable law.
If we deny your request, you may have the right to appeal that decision depending on where you live. You may submit an appeal by contacting us at the same email address and writing “Privacy Appeal” in the subject line.
6. California, Colorado, Virginia, and Other U.S. State Privacy Rights
Certain U.S. state privacy laws may provide additional rights to residents of those states. Where those laws apply, this section supplements the rest of this Privacy Policy.
Categories of Personal Information We May Collect
In the past 12 months, we may have collected the following categories of personal information:
• Identifiers, such as name, email address, phone number, billing address, shipping address, IP address, and account identifiers
• Commercial information, such as products purchased, order history, transaction status, and customer support records
• Internet or electronic network activity, such as pages visited, browser type, device information, and interactions with our website
• Geolocation information, such as approximate location inferred from IP address
• Payment-related information, such as transaction identifiers and limited payment metadata
• Communications, such as emails, form submissions, support requests, and feedback
• Inferences, such as general website usage trends or product interest derived from analytics
Sources of Personal Information
We collect personal information from:
• You directly
• Your browser or device
• Payment processors
• Shipping and fulfillment partners
• Analytics providers
• Customer support and communication tools
Business or Commercial Purposes
We collect and use personal information for the purposes described in this Privacy Policy, including order fulfillment, customer support, analytics, website improvement, security, fraud prevention, legal compliance, and marketing where permitted.
Disclosure of Personal Information
We may disclose personal information to service providers, payment processors, shipping carriers, analytics providers, cloud infrastructure providers, professional advisors, and legal or regulatory authorities as described above.
Sale or Sharing of Personal Information
We do not sell personal information for money.
We do not knowingly share personal information for cross-context behavioral advertising unless we clearly disclose that practice and provide any legally required opt-out mechanism.
7. Canadian Privacy Rights
If you are located in Canada, you may have rights under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act and applicable provincial privacy laws.
Subject to legal limits, you may request access to personal information we hold about you, request correction of inaccurate information, withdraw consent where consent is the basis for processing, or ask questions about our privacy practices.
To make a request, contact us at:
We may need to verify your identity before responding.
8. International Data Transfers
Zeno Labz is based in the United States. Your personal information may be processed, stored, or transferred in the United States, Canada, or other countries where we or our service providers operate.
These countries may have privacy laws that differ from those in your jurisdiction. When we transfer or process information internationally, we take steps designed to protect personal information consistent with this Privacy Policy and applicable law.
9. Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention periods depend on the type of information and the reason it was collected. For example:
• Order, transaction, tax, and accounting records may be retained as required for business, tax, legal, and compliance purposes.
• Customer support communications may be retained as needed to resolve issues, improve support, and maintain business records.
• Marketing contact information is retained until you unsubscribe, withdraw consent, or request deletion, subject to legal exceptions.
• Analytics information is retained according to our analytics settings and provider practices.
• Payment information is processed and retained by our payment processor according to its policies and legal obligations.
When information is no longer needed, we will delete it, de-identify it, or retain it only as permitted by law.
10. Data Security
We use reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These safeguards may include:
• Encryption of information in transit using SSL/TLS
• Restricted access to personal information
• Use of reputable payment processors
• Security monitoring and fraud prevention measures
• Administrative controls for systems that store or process personal information
• Vendor review and access limitation where appropriate
No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work to protect personal information using reasonable safeguards appropriate to the nature of the information.
11. Children’s Privacy
Our website and services are not directed to children under 18. We do not knowingly collect personal information from children under 18.
If we learn that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information.
12. Health, Wellness, and Product Experience Information
Zeno Labz may offer wellness-oriented products, educational content, surveys, product feedback tools, or support features. Information you choose to provide through these features may relate to your experience with our products or your general wellness goals.
Unless clearly stated otherwise in a separate research consent, clinical agreement, or regulated program document, our website is not intended to collect protected health information for diagnosis, treatment, or medical care.
If we conduct research, clinical evaluations, or studies, those activities may be governed by separate consent forms, protocols, notices, or agreements.
13. Third-Party Links
Our website may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices, content, or security of third-party websites or services.
You should review the privacy policies of any third-party services you use.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services.
When we update this Privacy Policy, we will revise the “Last Updated” date at the top. If we make material changes, we may provide additional notice where required by law.
15. Contact Us
If you have questions, concerns, requests, or complaints about this Privacy Policy or our privacy practices, contact us at:
Zeno Labz, LLC
Email: info@zenolabz.com